Weather and Clock for kids – Support

All information is delivered in real time and is geo-located. For this reason, Weather and Clock for Kids needs both the Internet connection and Location Services (via wireless) of the device working properly.

Help for Android

To work properly, the app needs to be able to connect to the Internet. In case of trouble, please first check with the browser of your device that you can connect to the Internet.

Then, check that the “Location Services” of your device are activated. Your device parameter must be set to allow location by wireless networks.

For example, on galaxy tab, the parameter looks this way:

galaxy tab location service setting (parameters)

Depending on your own device, the parameters may be displayed differently.

If you don’t find where is located the parameter on your own device, please contact us at [email protected], we will be happy to help you.

Help for iPhone/iPad

To work properly, the app needs to be able to connect to the Internet. In case of trouble, please first check with the browser of your device that you can connect to the Internet.

Then, check that the “Location Services” are “ON”. You can find this parameter at Settings > Privacy > Location Services

For more information, please check this apple information page iOS 6: Understanding Location Services or  iOS 5: Understanding Location Services .

Here is how it looks on iPad:

ipad location service setting (parameters)

If the app is still not working properly, please contact us at [email protected] .

Kidoteca is a studio developing apps for kids on iOS and Android. We think education can be fun, and our philosophy is to promote learning through game and discovery. Our apps are designed to be perceived by children as original toys, easy to handle, and always bringing something new to their vision of the world.
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